Frequently Asked Questions

Where are you located?

We are located at the corner of Libbie and West Broad Street.  3 Store behind Priscilla’s Lingerie on Spencer Road.  Call us at 804-282-6060 if you can’t find us.

What are your hours?

You can reach a locksmith from 6am-10pm 7 days a week at 804-282-6060.

Our office showroom is open M-F 8am-5pm.

I just moved into a new house, what should I do?

At the very least you should immediately have all your doors rekeyed because you don’t know who was given keys in the past by the former owner.  Every place that a key can go in should be rekeyed to fit a new key.  Also, get a spare key cut for emergencies.

I’m locked out of my car, can you help?

Yes, American Lock & Key has all the necessary tools and training to get you into your car safely.  Be careful not to get lured by the promise of $15 service call.  If it sounds too good to be true, it probably is.

Are you a licensed locksmith in Virginia?

Yes, American Lock & Key is licensed with the Department of Criminal Justice.  DCJS # is 11-3052.

Can you make car keys?

Yes! We can make you a car key, even if you have zero working car keys. If you need spare keys, we can make extra car keys, even high security chip keys, laser keys, transponder keys, remotes, and key FOBS.

Our Latest Locksmith Reviews

4.8
Based on 499 reviews
Tyler was quick, friendly, and knowledgeable and the scheduling team was prompt and helpful. Highly recommend!
Emily Anderson Walls
Communication was great start to finish! Mike arrived on time and was very cordial and professional. Easy payment settlement too! Highly recommend American Lock and Key!
Don Cosgrove
I don't know what we would do without Mike with American Lock & Key! He is efficient and extremely knowledgeable. An asset to the company!
Brandy & Roy Slaughter
had the keyfob that l needed, worked like a charm and the price was rightT.Prentiss
Tp Wine6
Not only cheap and quick but great friendly service. Worth the drive.
Nellie
Cynthia Litz
Andrew Joel
Quick response time and excellent communication. Thank you!
Rebekah K
Fast, pleasant service. Had to get a new key for my wrangler and the dealer required me to make an appointment. I didn't want to wait a week. I was in and out in less than 15 minutes. Definitely recommend.Update (Feb 2024)…Recommended to my mom who needed help with her front door locks. Tyler came out and figured out that her locks only needed cleaning rather than replacing. He showed my mom how to change the batteries, set her up with extra keys and overall did an excellent job working with an elderly person. Still highly recommend this business.
Dianne Barba
Great experience from American Lock & Key from the initial call to the completed work by Tyler. Search no further for locksmith service.
D. White
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Our Professional Credentials & Affiliations

ALOA

American Lock & Key is an ALOA certified member # 21019. ALOA is the largest locksmith Association in the USA and all members have in-depth indepth background check and must be fully licensed to be members.

Dept. Of Criminal Justice

We are licensed with the Dept. Of Criminal Justice #11-3052.

NASTF

American Lock & Key is a member of the National Automotive Service Task Force. Members are highly trained and have access to all the resources necessary to service today's high tech vehicles.

1-800-Unlocks

1-800-Unlocks.com has successfully verified American Lock & Key as a real, local and guaranteed locksmith that you can trust.

Angies List

American Lock & Key has been named an Elite Service Provider by Angies List.

Fair Trade Locksmith Directory

American Lock & Key has been researched, verified, and featured as a licensed and insured locksmith serving Richmond, VA and the surrounding region.

Our Warranty

We guarantee all new installs for 6 months.

We use only the highest quality products from trusted sources, and we stand behind all our services.

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Product Warranty

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Licensed & Insured

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Real Location

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